How do I use Sipahh?

Place the straw in 250mL of chilled fresh milk, soymilk or any other milk alternative, sip to enjoy a wholesome and delicious drink. Tastes best when sipped within 5 minutes.

Can I consume Sipahh with warm milk?

Yes, Sipahh can be consumed with warm milk, however some flavours are better suited to warm milk than others. The best flavours to be consumed with warm milk are Cocoa Bean Chocolate, Okey Dokey Cookies & Cream and Chilled Out Choc Mint.

Is Sipahh suitable for Vegans – ie no dairy or egg?

Yes, Sipahh are vegan, but it’s made in a factory with other products so may contain traces of gluten, crustacea, egg, fish, milk, peanut and soy.

Is Sipahh gluten free?

Yes, Sipahh is gluten free, but they are made in a factory with other products so may contain traces of gluten, crustacea, egg, fish, milk, peanut and soy

Are there any allergens?

There are no allergens in Sipahh, but they are made in a factory with other products so may contain traces of gluten, crustacea, egg, fish, milk, peanut and soy

Is there any lactose in Sipahh?

Sipahh straws do not contain milk, milk powder, or any other milk derivatives, but they are made in a factory with other products so may contain traces of gluten, crustacea, egg, fish, milk, peanut and soy

Is Sipahh suitable for Vegetarians – Are there any animal or animal by products in Sipahh?

Yes, Sipahh is suitable for Vegetarians. There is no animal or animal bi- products in Sipahh.

Is Sipahh Halal / Kosher?

Sipahh contains no animal products, but we are NOT halal certified.

Does Sipahh contain artificial sweetener?

There is no Aspartame in our straws, however we do add a small amount of sucralose to each straw.

The philosophy of the Sipahh brand is to get kids to enjoy more milk and less sugar every day. To ensure that kids are enjoying the recipe, a certain level of sweetness is required. We have reduced the amount of sugar in the straws as we believe this promotes a healthy diet for kids, however, this is at the expense of the overall sweetness of the recipe. To ensure that kids are still enjoying the recipe, an artificial sweetener is employed to make up the additional sweetness.

This artificial sweetener, is Sucralose, which has been approved for use by the World Health Organization, the FDA, FSANZ and a number of other international food safety regulatory bodies. It is non-caloric, which means that it is not metabolised by the human body and it is around 600 times sweeter than sugar, which means that only small amounts are required (between 0.2 and 0.5 % in Sipahh straws) to achieve the desired level of sweetness.

We are always on the lookout for a better natural alternative for Sucralose and we are currently investigating monk fruit. We will keep you updated on our progress!

Does Sipahh Contain Artificial Colours or Flavours?

No, Sipahh doesn’t contain any artificial colours or flavours. The three digit codes in the ingredient list are international codes for food additives. A common misconception among the general public is that all those numbered additives are artificial. That is not so. Some additives are natural others are artificial.

In our case the e.g banana colour is Turmeric, which is also used as a spice in cooking, the Caramel colour is Caramel and Turmeric.

Does Sipahh Contain Preservatives?

No, Sipahh doesn’t contain preservatives. Sipahh does have a special flow wrap though, that was specifically designed to help the straws stay fresh.

Is Sipahh approved by School Canteens?

Sipahh is Green Light in all states and territories as long as it is served with reduced fat milk (except SA). The reason we are not classified as green in SA is because there is a small amount of artificial sweetener in our straws.

Is Sipahh Low Glycemic Index (GI ) ?

Sipahh contains a very small amount of carbohydrate per serving and on its own does not fit into the category of carbohydrate foods for GI testing in Australia.

At what age can Sipahh start to be consumed?

Children can start enjoying Sipahh as soon as they are able to drink from a straw and consume cow’s milk or alternative beverages such as a soy drink, rice or goat’s milk.  Straw drinking is a learned skill and it is difficult to set an average age of proficiency.  Most children should be able to drink from a Sipahh straw from 12-18 months of age, however they may not be able to consume the full recommended serving size of 250-300ml of milk in one sitting.  It is advisable to supervise young children when they are consuming any type of food or drink

Is Sipahh packaging recyclable?

Sipahh packaging has three components. These are:

1- Cardboard box

2- Flow Wrap

3- Plastic Straw

The cardboard box and straws are recyclable, however as the flow wraps are in direct contact with food and due to the grade of plastic required for this type of packaging they can not be recyclable.

Are my Sipahh milk flavouring straws recyclable?

Yes. Each straw has a plastic ID code of 5.  Just rinse it out when done and pop in the recycling bin.

Are my Sipahh milk flavouring straws BPA free?

Yes. All of our straws and filters are BPA free.
BPA is a plasticiser used mainly in polycarbonates and rubbers.
Our straws are made from polypropylene which is one of the purest and safest polymers for food contact.

When will be the Sipahh Milk Bar (Fundraiser & Events) be available?

We’re hoping within the next 3 months! We’ll keep you updated on our website.  Register your interest to keep updated on all the things Sipahh.

When will be the Sipahh merchandise will be available?

We’re hoping within the next 3 months! We’ll keep you updated on our website. Register your interest to keep updated on all the things Sipahh.

What is your Shipping Policy?

Sipahh products are delivered by Australia Post’s E-parcel service. Offers Standard delivery within 4 to 7 Business days depending on delivery location. Delivery timeframes are from the date the order is dispatched. Orders must be placed before 2pm Australian Eastern Standard Time. If your order is placed after 2pm on a weekday or over the weekend, your order will be processed from the next business day.

Sipahh orders are assigned a Tracking number so all deliveries can be tracked online.  Sipahh deliveries require a signature (and the receiving persons name) as Proof of Delivery . Proof of Delivery is guarantee that the Delivery had been made in full in good condition.

Sipahh does not recommend leaving deliveries unattended at the delivery address for risk of loss or theft or damage. However, a customer may request that a delivery is ‘safe to leave at premises if unattended’.  (“Authority to Leave” (ATL), in which case they will be left at your door without the need for a signature.) In this case the customer accepts all responsibility for a lost or stolen or damaged Delivery once the courier company records the item as “delivered.”

If your order is not marked with ATL and nobody is available to sign for the delivery, it will be redirected to your local post office.

We do not yet deliver Internationally and we do not delivery to PO boxes.

What are your Shipping Rates?

We apply a flat fee plus GST based on the quantity you purchase regardless of where you are in Australia. There is:

• $5 shipping charge plus GST when you buy the Starter pack which includes 3 X 10 packs of Sipahh straws ( your choice of flavours)

• $7 shipping charge plus GST when you buy Sipahh Flavour Crate which includes 6 X 10 packs of Sipahh straws ( your choice of flavours)

• $8 shipping charge plus GST when you buy 9 X 10 packs of Sipahh straws ( your choice of flavours)

* $9 shipping charge plus GST  when you buy 12 to 33  X 10 packs of Sipahh straws ( your choice of flavours)

* $10 shipping charge plus GST when you buy 36 to 48  X 10 packs of Sipahh straws ( your choice of flavours)

* $15 shipping charge plus GST when you buy 51 to 108  X 10 packs of Sipahh straws ( your choice of flavours)

* $20 shipping charge plus GST when you buy 111 and above  X 10 packs of Sipahh straws ( your choice of flavours)

What is your return policy?

• As soon as you receive your order, please check the quality and quantity of the delivery. If your Sipahh straws are damaged or you did not receive what you ordered, you must let DKSH Grocery Connect Pty Ltd (Sipahh) know within 7 days of receiving your delivery. After 7 days, there is unfortunately nothing we can do about your delivery.
• If your delivery is different to what you ordered, please take a photo of your delivery and email this, along with the invoice that was emailed to you, to us at enquiries@sipahh.com.au. Once we have verified the difference, we will send you the correct order and due to the inconvenience, you can keep the original delivery. Share the extra straws with some friends!
• If your delivery is damaged, then please take a photo of your delivery as proof, and send it to us via email to enquiries@sipahh.com.au, along with a description of the damage of your goods. Once we have verified the damage, we will send you some replacement stock free of charge and you can dispose of the damaged goods.
• Please note that we define damaged goods as damage to the straw and flow wrap which means that the straw cannot be consumed. If your flavour crate arrives a little damaged, or the 10 pack boxes are a slightly squashed, there is still very little chance that the actual straws or flow wraps will be damaged and your straws can still be consumed.
• One final thing to note is that whilst our delivery partners try to get you your goods as quickly as possible, occasionally there are hold ups and so for this reason we ask for your understanding which means that you cannot refuse to accept the goods merely because they are not delivered by any given date or dates.
• Please also have a look at the terms and conditions on our website about returns for further clarification.

Do you sell Sipahh internationally?

We are not Selling Sipahh internationally yet direct from our online store.
However if you are in China, you can purchase Sipahh via Tmall from Auspost shop at https://auspost.tmall.hk

Can I exchange what I bought – it’s not what I wanted

Unfortunately, due to health and safety regulations, we are unable to exchange or refund any orders simply for a change of mind.

Can I pick up my order from you directly?

No, all parcels are delivered via Australia post.

Are you able to send the order to a different address to my usual ship to?

Yes, of course. Just change the shipping address to the address you want.

This is a gift, can you not send an invoice / or have the cost blanked out if you do?

We are concerned about the environment and waste, and as a committed member of the Australian Packaging Covenant, we consider environment impact where possible. Therefore we have made the decision to send all our invoices electronically so you can rest assured the receiver of your gift will not see the value of the items.

My delivery was damaged

• As soon as you receive your order, please check the quality and quantity of the delivery. If your Sipahh straws are damaged or you did not receive what you ordered, you must let DKSH Grocery Connect Pty Ltd (Sipahh) know within 7 days of receiving your delivery. After 7 days, there is unfortunately nothing we can do about your delivery.
• If your delivery is different to what you ordered, please take a photo of your delivery and email this, along with the invoice that was emailed to you, to us at enquiries@sipahh.com.au. Once we have verified the difference, we will send you the correct order and due to the inconvenience, you can keep the original delivery. Share the extra straws with some friends!
• If your delivery is damaged, then please take a photo of your delivery as proof, and send it to us via email to enquiries@sipahh.com.au, along with a description of the damage of your goods. Once we have verified the damage, we will send you some replacement stock free of charge and you can dispose of the damaged goods.
• Please note that we define damaged goods as damage to the straw and flow wrap which means that the straw cannot be consumed. If your flavour crate arrives a little damaged, or the 10 pack boxes are a slightly squashed, there is still very little chance that the actual straws or flow wraps will be damaged and your straws can still be consumed.
• One final thing to note is that whilst our delivery partners try to get you your goods as quickly as possible, occasionally there are hold ups and so for this reason we ask for your understanding which means that you cannot refuse to accept the goods merely because they are not delivered by any given date or dates.
• Please also have a look at the terms and conditions on our website about returns for further clarification.

I received something different to what I ordered.

If your delivery is different to what you ordered, please take a photo of your delivery and email this, along with the invoice that was emailed to you, to us at enquiries@sipahh.com.au. Once we have verified the difference, we will send you the correct order and due to the inconvenience, you can keep the original delivery. Share the extra straws with some friends! You must let us know within 7 days of receiving your order. Unfortunately after this time, there is nothing we will be able to do to help you, so make sure you double check your order once it is delivered.

The order has doubled up on one of the flavours and I didn’t get the X Flavor I ordered– how can this be resolved? 

If your delivery is different to what you ordered, please take a photo of your delivery and email this, along with the invoice that was emailed to you, to us at enquiries@sipahh.com.au. Once we have verified the difference, we will send you the correct order and due to the inconvenience, you can keep the original delivery. Share the extra straws with some friends! You must let us know within 7 days of receiving your order. Unfortunately after this time, there is nothing we will be able to do to help you, so make sure you double check your order once it is delivered.

I accidentally ordered the wrong thing, can I change my order?

Unfortunately, due to health and safety regulations, we are unable to exchange or refund any orders simply for a change of mind.

I would like to change my delivery address. 

Please let us check if the goods have been already shipped. If they have not been shipped yet, we should be able to change the address for you. However, if they have already been dispatched, unfortunately we will not be able to change the address at this point

Do you sell gift certificates?

Not yet. But you can send a Sipahh Flavour Crate as a gift to your friends. You can even include a personalized note in the Flavour Crate you send them!

You used to make [insert flavour]. How can I get that flavour?

There have been a few different flavours come and go from the Sipahh range over the years! Most have been removed due to their unpopularity with consumers. Unfortunately. they have been discontinued and are no longer available.

I have been expecting my delivery but it hasn’t turned up – can you confirm when it should arrive? 

All Sipahh deliveries are assigned to a unique tracking number and can be tracked online through Australia Post’s website. For your convenience here is the link to their page directly.

AusPost – Track Your Item

Are Sipahh Straws sold in Supermarkets?

Yes, of course! We can be found in Coles and Woolworths in the Milk Modifier aisle near Milo.

Can I find the same flavours through Supermarkets?

No, we have kept our range in supermarkets different to our range Online. Our range in supermarkets are all of our multi packs to allow consumers to try all our different flavours. Our Online range is especially for Sipahh lovers who want to order their favourite flavours in bulk.

I want to place a 600 straw order (or large order) for my school – can I get a discount? 

For orders over $500, DKSH Grocery Connect Pty Ltd would love to speak to you and offer you some type of discount. Please call DKSH Grocery Connect Pty Ltd directly so we can find out some more about you, and we will then be able to work out what discount we can offer you. Once you have spoken to someone at DKSH Grocery Connect Pty Ltd, you will need to register on our site so that can then apply a special code to your account.

DKSH Grocery Connect Pty Ltd – Head Office

www.dkshgroceryconnect.com.au

t +61 (0) 2 9336 7788 f +61 (0) 2 9336 7799

a Level 7, 8 Hill Street, Surry Hills NSW 2010

What is  Kids Taste Testing Panel?

The Kids Taste Testing panel is comprised of 12 kids who were especially selected because of their love for Sipahh. They were appointed in May 2014 and will remain on the panel until May 2015. Their job is to be the voice of kids everywhere and tell grown ups exactly what they should be doing to make Sipahh Straws even more awesome.

Our 12 Buddies are sent top Secret Project Packs throughout the year, complete with special missions and projects to complete. The Taste Buddy Twelve help Sipahh decide important stuff like which new healthy flavours to release next and help us choose new packaging designs.

How can I join the Taste Testing Panel?

We will be recruiting for the Kids Taste Testing panel from Mid-March 2015- Mid April 2015. Check the Sipahh Facebook page or website for details.